Frequently Asked Questions
Everything you need to know about your Volk Optical experience.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item if it doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
Are your lenses polarized and UV protected?
Yes, all Volk Optical eyewear features 100% UVA/UVB protection and premium polarized lenses to reduce glare and provide superior visual clarity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to our tracking page to monitor your shipment's progress in real-time.
Do you offer a warranty on your eyewear?
Every pair of Volk Optical frames comes with a one-year limited warranty covering manufacturing defects. Please contact our support team with your order number for assistance.